I led design for the checkout behind one of Africa's highest-volume payment gateways, now past ₦3 Trillion in successful transactions. The brief was simple: make paying feel safe and fast, and forgiving when something goes wrong.
Redpay is a high-volume payment gateway used by merchants across Africa. I owned the design of its checkout: the handful of screens where someone decides whether to trust a product with their money.
The work covered card payments, bank transfers, USSD, account debits, and dispute recovery, all behind one calm interface that meets people wherever they are.
Many checkout experiences across Africa are slow, cluttered, or unclear. Users abandon transactions when they can't tell what's happening, why a step is required, or how long it will take.
And when a payment fails, most interfaces offer no help, just an error. That single moment is where trust quietly disappears.
Audited Paystack, Flutterwave, and Monnify to map local conventions and recurring pitfalls.
Mapped every payment method end to end, including happy paths, error states, and retry loops.
Low-fidelity layouts to pressure-test clarity before colour, type, or polish entered the picture.
High-fidelity UI focused on readability, motion that explains state, and trust cues at the right moments.
Card, transfer, USSD, and account debit all live on one surface. If a method fails, people switch instantly, with no restarting and no re-typing.
Every state is named and visible: pending, processing, succeeded, failed. No silent screens, no guessing whether to refresh.
When a method fails, the next best option appears inline instead of being buried in an error, so the path to success stays one tap away.
Bank logos, lock icons, masked entries and gentle copy reinforce safety exactly where users pause to second-guess.
Processed through this checkout
Redpay now moves billions of Naira through one focused checkout. People report less friction and clearer next steps, fewer payments get abandoned, and support spends far less time answering "did my payment go through?"
A focused checkout isn't about polish. It builds trust, lowers support load, and lifts the number of payments that actually go through. On the Redpay launch, 2024
Liked what you saw? I'm open to full-time roles and select freelance work.
Send a note and I'll reply within 24 hours.